Overview
This policy explains how billing, cancellations, and refunds work for paid ClaimStation subscriptions. Read it together with our Terms of Service. The Service is operated by Nations Public Adjusting, Inc. ("ClaimStation," "we," "us").
01Subscriptions and billing#
ClaimStation is sold as a recurring subscription, billed monthly or annually in advance depending on the plan you choose. Each renewal charges the payment method on file for the next billing period until you cancel.
02Payments & billing#
Nations Public Adjusting, Inc. is the seller of record for ClaimStation subscriptions. Card payments are securely processed by Stripe, Inc. ("Stripe"); we never see or store your full card number. Your card statement and receipts reference ClaimStation, and any applicable sales tax is calculated and shown at checkout.
03Free trials#
Where we offer a free trial, your payment method is not charged during the trial. Cancel before the trial ends and you are not charged. If you do not cancel, the subscription begins and the first charge is taken when the trial ends.
04Cancellation#
You can cancel at any time from your account billing settings or by emailing us at support@claim-station.com. Cancellation stops future renewals. Your subscription stays active through the end of the period you have already paid for, and you are not billed again after that. There is no fixed term and no cancellation fee.
05Refunds#
New subscribers are covered by a 30-day money-back guarantee. If ClaimStation is not the right fit, email us within 30 days of your first payment and we refund that payment in full, no reasons required. The guarantee applies once per firm, to your first paid term.
After those first 30 days, subscription fees are charged in advance and are generally non-refundable for the current billing period, including a partial period after cancellation. We still issue a refund where there has been a duplicate charge or a billing error on our side, or where a refund is required by applicable law. Approved refunds are returned to the original payment method through Stripe, include the tax originally collected, and typically appear within five to ten business days depending on your bank.
06Annual plans#
Annual plans are billed once for the year. If you cancel, the plan stays active until the end of the paid year and does not renew. Annual fees are not refunded on a pro-rata basis except where the Refunds section or applicable law requires it.
07Failed payments#
If a renewal payment fails, Stripe retries the charge over a short recovery window. If payment still cannot be collected, access may be suspended until the balance is settled. You owe nothing for any period during which your access was suspended.
08How to reach us#
Questions about a charge, a cancellation, or a refund go to support@claim-station.com. If you are thinking about disputing a charge with your bank, contact us first. We can usually fix a billing problem faster than a chargeback and without affecting your account.