Data Deletion

To stop ClaimStation reading your mailbox without deleting your account:

1. Sign into ClaimStation.
2. Go to Settings → Integrations.
3. Under "Gmail" or "Outlook," click Disconnect.

For Gmail, we ask Google to revoke our access and delete the stored credential from our database. For Outlook, we delete the stored credential; Microsoft offers no revoke call, so you can also remove ClaimStation from your Microsoft account's app permissions. From then on ClaimStation cannot read the mailbox.

Mail already imported stays in ClaimStation. Mail filed to a claim is part of that claim's file. To have other imported mail removed, email support@claim-station.com.

You can also revoke ClaimStation's Gmail access from your Google account at myaccount.google.com/permissions.

A firm owner or workspace admin can delete a claim from the claim's page, or several at once from the claims list. The claim disappears from every list and screen, but the record and its audit trail are kept. ClaimStation never permanently erases a claim and never deletes claims on a timer. There is no restore button; to bring a deleted claim back, email support@claim-station.com.

There is no delete button in the product. Email support@claim-station.com from the address on your account and ask for it to be deleted. ClaimStation staff handle the request by hand and finish within 30 days of a verified written request. They:

• Remove your sign-in and your profile details (name, email, license info).
• Disconnect your Gmail and Outlook connections and delete the stored credentials.
• Remove you from your firm, so you no longer have access to its records.

What stays:

• Your firm's claims, contacts, notes, documents and imported mail. They are the firm's claim file, not personal to you, and remain with the firm.
• The audit trail, including entries about what you did. No user can edit or delete an audit entry.

If you own the firm and want the whole firm closed, say so in the request. Staff close the firm to sign-in and delete its claims the way the product does: hidden, not erased, with their audit trail kept. We can send you a copy of the firm's data first; see below.

There is no self-serve export. Email support@claim-station.com to ask for a copy. ClaimStation staff prepare it by hand and send it within 30 days of a verified written request.

If a public adjusting firm entered your information into ClaimStation (for example as an insured or a contractor) and you want it removed, or if you cannot sign in, email support@claim-station.com with:

• Your full name.
• The email address associated with the data.
• The name of the public adjusting firm that handled your claim, if known.
• A short description of what you would like deleted.

Staff handle these requests by hand and reply within 30 days of a verified request. The firm's claim file is the firm's record, and the firm may be required to keep it (see below), so we tell you what was removed and what the firm keeps. Where a law such as the CCPA sets a different timeframe, we follow it.

Some records stay after a deletion request, to:

• Meet legal obligations (for example, tax records or a regulator's inspection).
• Resolve disputes and enforce our agreements.
• Keep the claim file a licensed public adjusting firm is required to retain under state licensing rules, even after an insured or contractor asks for their own details to be removed.

Claim records are never permanently erased, and audit logs are kept with no automatic deletion.